Privacy Policy

1. Information We Collect

25ph1 Casino collects various types of personal information to provide, maintain, and improve our services. The categories of information we collect include:

1.1 Account Registration Information

When you create a 25ph1 account, we collect the following mandatory information:

• Full legal name (first name, middle name, last name)
• Date of birth
• Gender
• Residential address (street address, barangay, city/municipality, province, postal code)
• Mobile phone number (must be registered in the Philippines)
• Email address
• Username and password (encrypted)
• Security questions and answers (encrypted)
• Preferred currency (typically Philippine Peso)

1.2 Identity Verification Documents

To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we may request copies of government-issued identification documents including Philippine passport, driver's license, Unified Multi-Purpose ID (UMID), Philippine Identification System (PhilSys) ID, Postal ID, or other valid government-issued identification. We also collect proof of address documents such as utility bills, bank statements, or government correspondence dated within the last three months.

1.3 Financial and Transaction Information

We collect payment method details including GCash mobile numbers, Maya account information, bank account numbers (last four digits only for security), cryptocurrency wallet addresses, and transaction history including deposits, withdrawals, wagers, wins, losses, and bonus claims. All financial information is encrypted and stored in compliance with Payment Card Industry Data Security Standard (PCI DSS) requirements.

1.4 Gameplay and Usage Data

We automatically collect information about your interactions with our platform, including:

• Games played, betting patterns, and gameplay statistics
• Login timestamps and session durations
• Device information (device type, operating system, browser type and version)
• IP address and approximate geolocation (city/province level)
• Clickstream data and page navigation patterns
• Customer support communications and chat logs
• Marketing preferences and promotional email engagement

1.5 Communications

When you contact our customer support team via live chat, email, or phone, we collect and store the content of your communications, including any attachments, screenshots, or documents you provide. This information is retained for quality assurance, training purposes, and dispute resolution.

2. How We Use Your Information

25ph1 Casino uses your personal information for the following legitimate purposes:

2.1 Account Management and Service Provision

• Creating and maintaining your player account
• Processing deposits, withdrawals, and financial transactions
• Providing access to casino games, sports betting, and other gambling services
• Calculating winnings, losses, and bonus eligibility
• Administering promotions, tournaments, and loyalty programs
• Sending transactional notifications (deposit confirmations, withdrawal updates, bonus credits)

2.2 Legal and Regulatory Compliance

• Verifying your identity and age (ensuring players are 21 years or older)
• Complying with PAGCOR licensing requirements and gaming regulations
• Preventing fraud, money laundering, and other illegal activities
• Fulfilling Anti-Money Laundering (AMLA) reporting obligations
• Responding to legal processes such as court orders or subpoenas
• Cooperating with law enforcement investigations when legally required

2.3 Platform Security and Fraud Prevention

• Detecting and preventing unauthorized account access
• Identifying suspicious betting patterns and bonus abuse
• Monitoring for collusion, cheating, or exploitation of software vulnerabilities
• Conducting security audits and vulnerability assessments
• Implementing multi-factor authentication and login verification

2.4 Customer Support and Dispute Resolution

• Responding to your inquiries and support requests
• Resolving account disputes and gameplay issues
• Processing complaints and feedback
• Improving customer service quality through training and quality assurance

2.5 Marketing and Communications (With Your Consent)

Subject to your marketing preferences, we may use your contact information to send promotional offers, bonus announcements, new game launches, VIP rewards, personalized recommendations, and newsletters. You can opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in any promotional email.

2.6 Analytics and Platform Improvement

• Analyzing player behavior to improve user experience
• Conducting A/B testing on new features and interface designs
• Optimizing game performance and loading speeds
• Understanding which games and features are most popular
• Identifying and fixing technical issues and bugs

3. Information Sharing and Disclosure

25ph1 Casino does not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

3.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our platform, including:

• Payment Processors: GCash, Maya, BPI, BDO, and other financial institutions that process deposits and withdrawals
• Game Providers: Pragmatic Play, PG Soft, Evolution Gaming, NetEnt, and other game developers whose software powers our casino games
• Identity Verification Services: Third-party KYC/AML verification providers that authenticate government-issued documents
• Cloud Hosting Providers: Secure data centers that host our servers and databases
• Customer Support Software: Live chat and ticketing systems used to deliver customer service
• Analytics Services: Tools that help us understand platform usage and improve user experience

All service providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using it for any purpose other than providing services to 25ph1.

3.2 Regulatory Authorities

We disclose information to PAGCOR and other Philippine government agencies as required by law or regulation, including reports on suspicious transactions under the Anti-Money Laundering Act (AMLA), responses to lawful requests from law enforcement, and compliance with tax reporting obligations.

3.3 Legal Obligations

We may disclose your information when we believe in good faith that disclosure is necessary to comply with legal obligations, protect the rights, property, or safety of 25ph1, our users, or the public, enforce our Terms & Conditions, prevent fraud or security threats, or respond to legal processes such as court orders or subpoenas.

3.4 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the successor entity. You will be notified via email and prominent website notice of any such change in ownership or control of your personal information.

3.5 With Your Consent

We may share your information with other third parties when you have provided explicit consent for such sharing.

4. Data Security Measures

25ph1 Casino implements comprehensive technical, organizational, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction:

4.1 Technical Security

• Encryption: All data transmission uses 256-bit SSL/TLS encryption, the same technology used by banks and financial institutions
• Secure Servers: Personal information is stored on secure servers located in certified data centers with 24/7 monitoring
• Firewalls: Multi-layer firewall protection prevents unauthorized network access
• Password Protection: Passwords are hashed using industry-standard cryptographic algorithms and are never stored in readable form
• Two-Factor Authentication: Optional 2FA adds an extra layer of account security
• Regular Security Audits: Independent cybersecurity firms conduct quarterly penetration testing and vulnerability assessments

4.2 Organizational Security

• Access to personal information is restricted to authorized employees on a need-to-know basis
• All employees undergo background checks and sign confidentiality agreements
• Regular security awareness training for all staff members
• Incident response protocols for data breach scenarios
• Data retention policies that minimize storage of unnecessary information

4.3 Physical Security

Our data centers employ physical access controls including biometric authentication, 24/7 security personnel, CCTV surveillance, and environmental controls (fire suppression, climate control) to protect server infrastructure.

5. Data Retention

25ph1 Casino retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

These retention periods are based on Philippine regulatory requirements, including PAGCOR licensing conditions, Anti-Money Laundering Act obligations, and tax documentation rules. After the retention period expires, personal information is securely deleted or anonymized so it can no longer be associated with you.

6. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request confirmation of whether we process your personal information and to obtain a copy of that information. You can access most of your account information directly through your account dashboard.

6.2 Right to Rectification

You may request correction of inaccurate or incomplete personal information. Certain information such as name and date of birth may require supporting documentation for changes due to regulatory requirements.

6.3 Right to Erasure

You may request deletion of your personal information, subject to legal retention obligations. For example, financial transaction records must be retained for ten years under Philippine law regardless of deletion requests.

6.4 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. You can opt out through account settings or by contacting customer support.

6.5 Right to Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format (such as CSV or JSON) for transfer to another service provider.

6.6 Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

6.7 How to Exercise Your Rights

To exercise any of these rights, contact our Data Protection Officer at [email protected] with subject line "Data Privacy Request." We will respond to verified requests within fifteen (15) business days as required by Philippine law. Identity verification may be required to protect against unauthorized disclosure.

7. Cookies and Tracking Technologies

25ph1 Casino uses cookies, web beacons, and similar tracking technologies to enhance user experience and analyze platform performance. Cookies are small text files stored on your device that help us recognize you on return visits.

7.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality such as login sessions, security features, and shopping cart persistence. These cannot be disabled without impairing platform functionality.
• Performance Cookies: Collect anonymous information about how visitors use our site, including most visited pages and error messages. This data helps us improve platform performance.
• Functionality Cookies: Remember your preferences such as language selection, preferred games, and display settings to provide a personalized experience.
• Advertising Cookies: Track your browsing activity to deliver relevant promotional offers. These require your consent and can be disabled through cookie settings.

7.2 Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive warnings before cookies are stored. However, disabling essential cookies may prevent access to certain platform features. Consult your browser's help documentation for specific cookie management instructions.

8. Third-Party Links and Services

Our platform may contain links to third-party websites, payment processors, or game providers. This Privacy Policy applies only to information collected by 25ph1 Casino. We are not responsible for the privacy practices of external websites or services. We encourage you to review the privacy policies of any third-party services you access through our platform.

9. Children's Privacy

25ph1 Casino services are intended exclusively for individuals aged twenty-one (21) years or older. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from a person under 21, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided information to 25ph1 should contact us immediately at [email protected].

10. International Data Transfers

Your personal information is primarily stored on servers located within the Philippines. In limited circumstances, data may be transferred to service providers in other jurisdictions with adequate data protection standards. All international data transfers comply with Philippine data protection requirements and are protected by Standard Contractual Clauses or other approved transfer mechanisms.

11. Changes to This Privacy Policy

25ph1 Casino reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated via email to your registered address and through prominent notice on our website at least thirty (30) days before the effective date. Continued use of 25ph1 services after the effective date constitutes acceptance of the updated Privacy Policy. The "Last Updated" date at the top of this Policy indicates when the most recent changes were made.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact:

25ph1 Casino Data Protection Officer
Email: [email protected]
Subject Line: Privacy Inquiry
Response Time: Within 15 business days

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC)
Vicente Sotto Street, Pasay City 1307, Philippines
Email: [email protected]
Website: privacy.gov.ph